SilomPOS for Food Businesses: A Comprehensive Guide
ilomPOS is a powerful point-of-sale (POS) system designed to streamline operations and enhance customer experiences for food businesses of all types. This guide covers the key features, hardware, software, reports, setup, support, and account management aspects for both quick service and full-service restaurants using SilomPOS’s Smart+ plan.
Table of Contents
I. SilomPOS Smart+ for Food Businesses: An Overview
SilomPOS Smart+ is a robust solution designed for full-service restaurants with advanced features that cater to diverse dining experiences and complex restaurant setups.
Key Features:
Multi-Area Ordering & Kitchen Management: Manage multiple dining areas (e.g., main dining, patio, private rooms) and kitchens, ensuring orders flow efficiently to the right location.
Staff Order Taking: Servers can place orders directly from their mobile devices (iOS or Android), boosting efficiency and accuracy.
Customer QR Ordering (Self-Service): Customers order independently via QR codes, reducing wait times and enhancing customer experience.
Kiosk Functionality: Offer self-service ordering through dedicated kiosk devices.
Kitchen Display System (KDS): Streamline kitchen operations with real-time order displays and management features.
Table Management: Reserve, allocate, and track orders by table, optimizing seating arrangements.
Order Splitting: Customers can share the cost of a meal by splitting the bill among multiple people, using different payment methods.
BOM (Bill of Materials) Calculation: Calculate costs for each dish, enabling accurate profit tracking and pricing adjustments.
Real-Time Sales Tracking: Monitor sales performance and make informed decisions in real-time.
Inventory Management: Track stock levels, set minimum stock levels, and receive automatic notifications when inventory is low, preventing stockouts.
CRM (Customer Relationship Management): Build customer profiles, track loyalty points, and personalize promotions to foster customer loyalty.
Delivery Platform Integration: Manage online orders seamlessly through delivery platforms (e.g., GrabFood, Foodpanda) – SilomPOS is actively developing this feature.
II. Hardware & Software Solutions for Restaurants:
1. Hardware:
POS Device:
iPad: Choose iPad models running iOS 15 or higher for a stable and feature-rich experience. SilomPOS recommends iPad Gen 9 or higher.
Printer:
Epson TM-82 X (LAN): Reliable and durable printer with LAN connectivity, ideal for high-volume restaurants.
Star TSP143 (USB): Compact and versatile, well-suited for smaller restaurants or cafes.
Xprinter C300H (LAN): High-speed and durable printer with LAN connectivity.
Cash Drawer: Choose a cash drawer with the appropriate size and features to accommodate your cash handling needs.
Kiosk: Consider a touchscreen Kiosk device with a user-friendly design for self-service ordering.
KDS: A dedicated KDS (Kitchen Display System) is essential for managing orders in the kitchen. Choose a compatible model that displays orders in real-time.
2. Software:
SilomPOS: The main app for sales, inventory, customer management, and order processing. Available for iOS and Android.
Silom Staff: For staff members to take orders, update order status, and access real-time information on the KDS. Available for iOS and Android.
Silom Dashboard: Allows business owners to track sales, manage inventory, generate reports, and oversee operations from their mobile device. Available for iOS and Android.
Silom Display: Enables menu display on TV screens in dining areas, allowing customers to order via QR codes.
III. Setting Up SilomPOS Smart+ for Your Restaurant:
1. Registration & Account Setup:
Download the SilomPOS App: Download the app from the App Store or Play Store.
Create an Account: Register with your email address and business information.
Add Store Information: Enter details about your restaurant, including name, address, phone number, and operating hours.
2. Hardware Setup:
Connect Devices: Connect your POS device, printer, cash drawer, and KDS to your network.
Configure Printer & Cash Drawer: Follow the instructions in SilomPOS to connect and configure your printer and cash drawer.
3. Configure Settings:
Payment Options: Set up your preferred payment methods: cash, QR payment (KBank), and card payment (via EDC).
Tax Settings: Configure VAT settings if applicable.
Staff Accounts: Create accounts for your staff members.
Table Management: Set up your table layout and assign tables to specific areas.
Kitchen Management: Configure KDS settings to match your kitchen layout.
Language Settings: Choose the language you want to use for the POS system.
4. Add Products:
Create Product Categories: Organize your products into different categories (e.g., appetizers, main courses, desserts).
Add Product Details: For each product, include the name, SKU, price, description, and any applicable options (e.g., size, toppings).
Barcode Integration (Optional): Add barcodes to your products to speed up checkout.
5. Sync Data:
Ensure Stable Internet: Make sure your restaurant has a reliable internet connection for smooth data syncing.
Sync Devices: Regularly sync your POS device, staff devices, and the website dashboard to ensure all data is up-to-date.
IV. Reports and Analytics:
Daily Sales Report: Track sales by day, including totals, payment methods, and discounts.
Inventory Report: View current inventory levels, stock movement, low stock alerts, and product turnover rates.
Customer Report: Track customer information, loyalty points, and purchase history to personalize promotions and improve customer engagement.
Staff Performance Report: Monitor employee activity, sales performance, and time worked.
V. Support and Account Management:
Account Management:
Login: Access your SilomPOS account through the app or website dashboard.
Settings: Manage your store settings, including payment options, discount types, store hours, staff accounts, and more.
Product Management: Add, edit, and delete products, manage inventory, and assign barcodes.
Reports: Generate and download various reports on sales, inventory, customer activity, and staff performance.
VI. Creating Staff Accounts:
Access Settings: Log in to your SilomPOS account and go to the “Settings” section.
Find Staff Management: Locate the “Staff Management” or “Employee Management” section (specific wording might vary depending on your version of SilomPOS).
Add New Staff: Click on “Add Staff” or a similar option.
Enter Staff Information: Fill in the required details for each staff member, including:
Name: First and last name
Email: This is used for account creation and password reset.
Phone Number: For contact purposes.
Role: Select the role of the staff member (e.g., Server, Bartender, Cashier).
Set Permissions: Choose the specific permissions for each staff member, such as:
Access to POS: Whether they can access the main POS system.
Order Taking: Whether they can take orders from customers.
Inventory Management: Whether they can manage stock levels.
Reporting: Whether they have access to view reports.
Set Password: Assign a password for each staff member. Ensure the password is strong and unique for each individual.
Save and Sync: Save the staff information and sync your data to ensure changes are reflected across all devices.
VII. Additional Tips for Success:
Training: Provide comprehensive training for your staff on using SilomPOS, especially for features like Staff Order Taking and QR ordering.
Regular Syncing: Encourage staff to regularly sync their devices to maintain accurate data and avoid discrepancies.
Back Up Data: Make sure to back up your data regularly to prevent loss in case of technical issues.
Stay Updated: SilomPOS is constantly developing and updating their system with new features. Check for updates regularly to optimize your usage.
VIII. Conclusion:
SilomPOS Smart+ offers a powerful and comprehensive solution for full-service restaurants seeking to optimize their operations, enhance customer engagement, and drive growth. By implementing a well-structured setup, leveraging the app’s features, and staying up-to-date with the latest developments, restaurants can unlock the full potential of SilomPOS to streamline their operations and elevate their customer experiences.
Remember to:
Utilize SilomPOS support: Contact their support team if you encounter any issues or require assistance.
Keep learning: Explore new features and updates to maximize the capabilities of SilomPOS.
Support Team: SilomPOS offers comprehensive customer support via:
Call Center: 02-114-3042 (Monday-Friday, 9:00 AM – 6:00 PM)
LINE Official Account: @silompos (Available 24/7)
Email: [email protected]
