Silompos For Retail Businesses: A Comprehensive Overview

SilomPOS for Retail Businesses: A Comprehensive Overview​

Table of Contents

SilomPOS is a cloud-based point-of-sale (POS) system designed to streamline retail operations and enhance customer engagement. Here’s a detailed overview of the solution, focusing on retail business needs:

What SilomPOS Can Do for Retail Businesses

  • Inventory Management:

    • Add Products: Create detailed product records with names, descriptions, prices, SKUs, and images.

    • Categorize Products: Organize products into categories and subcategories for easy navigation and reporting.

    • Track Stock Levels: Monitor real-time stock levels for each product.

    • Set Minimum Stock Levels: Establish minimum stock levels to trigger automatic alerts when stock is running low.

    • Receive Goods: Record incoming inventory with details like purchase date, vendor, and quantity.

    • Dispatch Goods: Track outgoing inventory for sales, returns, or transfers.

    • Adjust Stock: Manually adjust stock levels for damaged goods, returns, or other adjustments.

    • Step Pricing: Set different prices for different quantities of a product (e.g., bulk discounts).

    • Barcode Integration: Generate and scan barcodes for products to streamline inventory management and sales.

    • Weight Machine Integration: Integrate weight machines via barcode to automatically calculate prices for products sold by weight.

  • Sales Management:

    • Process Sales: Quickly and easily process sales transactions with multiple payment options.

    • Manage Discounts and Promotions: Create and apply discounts and promotions to products or customer groups.

    • Handle Returns: Process returns and refunds efficiently.

    • Track Sales Data: Monitor sales performance in real-time through the SilomPOS Dashboard app.

  • Customer Relationship Management (CRM):

    • Customer Profiles: Create detailed customer profiles with contact information, purchase history, and preferences.

    • Loyalty Programs: Set up a point-based loyalty program to reward customers for repeat purchases.

    • Personalized Offers: Send targeted promotions and discounts based on customer data.

    • Customer Feedback: Collect customer feedback through surveys or other mechanisms.

  • Reporting and Analytics:

    • Sales Reports: View detailed sales reports by period, product, category, payment method, and more.

    • Inventory Reports: Track stock levels, inventory changes, and low-stock alerts.

    • Customer Reports: Analyze customer demographics, purchase history, and loyalty program data.

    • Financial Reports: Track revenue, expenses, and profit margins.

  • Payment Processing:

    • QR Payment: Accept payments through KBank QR codes.

    • Credit Card Payment: Process credit card payments through integrated EDC terminals.

    • Cash: Manage cash transactions with change calculation.

  • Multi-Device Support:

    • Multiple POS Devices: Manage multiple POS devices (iPad or Android) with a single account.

    • Staff Order App: Allow employees to place orders from their mobile devices using the SilomPOS Staff app.

    • Customer Display: Use the SilomPOS Display app to show order details and promotions on a separate screen for customers.

Benefits of SilomPOS for Retail Businesses:

  • Increased Efficiency: Automate tasks like inventory management, sales processing, and reporting, freeing up time for other business activities.

  • Improved Accuracy: Reduce errors in inventory tracking, sales processing, and customer data management.

  • Enhanced Customer Engagement: Build stronger customer relationships through loyalty programs and personalized offers.

  • Data-Driven Decisions: Gain valuable insights from detailed reports and analytics to optimize business operations and make informed decisions.

  • Streamlined Operations: Manage multiple POS devices, staff, and inventory from a single platform.

Features Customers Like:

  • User-Friendly Interface: SilomPOS is designed with a simple and intuitive interface, making it easy for users of all tech levels to navigate.

  • Real-Time Data: Customers appreciate the ability to track sales and inventory in real-time, providing them with up-to-date information about their business.

  • Mobile Access: The SilomPOS Dashboard app allows customers to access sales data and reports on their mobile devices, making it convenient to monitor their business from anywhere.

  • Integration with Delivery Platforms: The ability to integrate with delivery platforms like Grab, LineMan, and Robinhood is a valuable feature for businesses that offer delivery services.

Cost

  • Starter+: The most popular plan for retail businesses, offering a comprehensive set of features.

    • Monthly: 490 THB (excluding VAT)

    • Yearly: 4,900 THB (excluding VAT)

  • Smart+: Offers advanced features like table management, staff orders, and QR ordering.

    • Monthly: 990 THB (excluding VAT)

    • Yearly: 9,900 THB (excluding VAT)

  • Additional Fees:

    • Printer License: 4,900 THB per printer (may be discounted for bundles or promotions).

    • Kiosk Solution: Pricing varies depending on the kiosk model and features.

SilomPOS Inventory Features:

  • Detailed Product Records: Create comprehensive product records with names, descriptions, prices, SKUs, barcodes, images, and other relevant information.

  • Categorization: Organize products into categories and subcategories to make inventory management easier and more efficient.

  • Real-time Stock Tracking: Monitor stock levels for each product in real-time.

  • Minimum Stock Alerts: Set minimum stock levels for each product to receive automatic alerts when stock is running low.

  • Inventory Adjustments: Manually adjust stock levels for damaged goods, returns, or other adjustments.

  • Step Pricing: Set different prices for different quantities of a product (e.g., bulk discounts).

  • Barcode Integration: Generate and scan barcodes for products to streamline inventory management and sales.

  • Weight Machine Integration: Integrate weight machines via barcode to automatically calculate prices for products sold by weight.

Key Reports:

  • Sales Reports: View detailed sales reports by period, product, category, payment method, and more.

  • Inventory Reports: Track stock levels, inventory changes, and low-stock alerts.

  • Customer Reports: Analyze customer demographics, purchase history, and loyalty program data.

  • Financial Reports: Track revenue, expenses, and profit margins.

  • Employee Reports: Track employee hours, sales performance, and other relevant data.

Barcode Integration:

  • Barcode Generation: SilomPOS allows you to generate barcodes for products.

  • Barcode Scanning: Use a compatible barcode scanner to scan barcodes during sales transactions.

  • Barcode Management: Manage barcodes for products, including assigning barcodes to specific product variations.

Weight Machine Integration (via Barcode):

  • Weight Machine Compatibility: SilomPOS integrates with compatible weight machines.

  • Barcode Scanning: Use a barcode scanner to scan the barcode generated by the weight machine.

  • Automatic Price Calculation: SilomPOS automatically calculates the price based on the weight scanned and the pre-defined price per unit of weight.

Step Pricing:

  • Set Step Prices: Define different prices for different quantities of a product (e.g., buy one get one free, bulk discounts).

  • Automatic Price Calculation: SilomPOS automatically applies the correct step price based on the quantity purchased.

CRM Features:

  • Customer Profiles: Create detailed customer profiles with contact information, purchase history, and preferences.

  • Loyalty Programs: Set up a point-based loyalty program to reward customers for repeat purchases.

  • Personalized Offers: Send targeted promotions and discounts based on customer data.

  • Customer Feedback: Collect customer feedback through surveys or other mechanisms.

VAT (Value-Added Tax):

  • VAT Calculation: SilomPOS automatically calculates VAT for products that are subject to VAT.

  • VAT Reporting: Generate VAT reports to comply with tax regulations.

  • VAT Settings: Configure VAT settings, such as the VAT rate and VAT-exempt products.

Detailed Setup

1. Hardware:

  • POS Device:

    • iOS: iPad (iOS 13 or above) is recommended for stability and feature compatibility.

    • Android: Android devices (version 7 or above) can be used, but iOS is generally more stable for SilomPOS.

  • Printer:

    • SilomPOS-Branded: SilomPOS offers a range of compatible printers with varying features and prices. Consider models with LAN or Bluetooth connectivity for easy setup.

    • Existing Printers: You can use your own printer if it is compatible with SilomPOS. Check the SilomPOS website or contact their support team for a list of compatible models.

    • Printer Setup:

      • Connect: Connect the printer to your POS device via LAN, Bluetooth, or USB.

      • SilomPOS App Settings: Open the SilomPOS app and go to Settings > Printers.

      • Select Printer: Choose the connected printer from the list.

      • Configure Settings: Adjust settings such as paper size, print density, and receipt format.

      • Test Print: Print a test receipt to ensure the setup is correct.

  • Cash Drawer:

    • Compatibility: SilomPOS supports various cash drawer models. Check the SilomPOS website or their sales team for a list of compatible models.

    • Connection: Connect the cash drawer to your printer using an RJ-11 cable.

    • SilomPOS App Settings: Go to Settings > Cash Drawer and select the connected cash drawer.

  • Scanner:

    • Compatibility: SilomPOS supports various barcode scanners. Check the SilomPOS website or their sales team for a list of compatible models.

    • Connection: Connect the scanner to your POS device via Bluetooth or USB.

    • SilomPOS App Settings: Go to Settings > Scanner and select the connected scanner.

  • Kiosk Solution:

    • SilomPOS offers a kiosk solution for self-service ordering.

    • Contact SilomPOS for pricing and configuration details.

2. Software:

  • SilomPOS App: Download the SilomPOS app from the App Store (iOS) or Google Play Store (Android).

  • SilomPOS Dashboard: Download the SilomPOS Dashboard app from the App Store (iOS) or Google Play Store (Android) to access sales data and reports on your mobile device.

  • SilomPOS Display: Download the SilomPOS Display app from the App Store (iOS) to display order details and promotions on a separate screen for customers.

  • SilomPOS Staff: Download the SilomPOS Staff app from the App Store (iOS) or Google Play Store (Android) to allow employees to place orders from their mobile devices.

  • SilomPOS Website: Access the SilomPOS website to manage inventory, create products, generate reports, and perform administrative tasks.

3. Setting Up Your Business:

  • Create Your Account: Sign up for a free SilomPOS account on their website.

  • Configure Business Settings: Enter your business name, address, contact details, tax settings, and other relevant information.

  • Create Products and Categories: Add products to your catalog, categorize them, and assign prices.

  • Connect Hardware: Connect your printer, cash drawer, and barcode scanner to your POS device.

  • Create Employee Accounts: Set up employee accounts with different roles and permissions.

  • Configure Payment Methods: Choose the payment methods you want to accept (cash, credit card, QR payment).

  • Set Up Promotions and Discounts: Create and manage promotions and discounts for your products or customer groups.

4. Using SilomPOS for Retail Businesses:

  • Quick Service: Suitable for businesses with a fast-paced checkout process, such as convenience stores, food stalls, or kiosks.

    • Steps:

      • Scan the product barcode or enter the product manually.

      • Enter the quantity.

      • Choose the payment method.

      • Complete the transaction.

      • Print the receipt. 

SilomPOS Apps

  • SilomPOS: The main POS app for processing sales, managing inventory, and accessing basic reports.

  • Silom Dashboard: A mobile app for viewing real-time sales data, inventory reports, and customer data.

  • Silom Display: A mobile app for displaying order details and promotions on a separate screen for customers.

  • Silom Staff: A mobile app for employees to place orders directly from their devices.

User Roles:

  • Owner/Manager: Has full access to all SilomPOS features, including managing inventory, creating products, setting up promotions, and accessing reports.

  • Cashier: Can process sales, manage payments, and print receipts.

  • Staff: Can place orders from their mobile devices using the SilomPOS Staff app.

Minimum Spec:

  • iOS: iPad with iOS 13 or above.

  • Android: Android device with Android 7 or above.

Login Account:

  • Use the email address and password you used to create your SilomPOS account.

Online Integration:

  • Lazada and Shopee: Integration with these platforms is coming soon.

Additional Features

  • Print Density Settings: Adjust the print density of your receipts to ensure they are clear and legible.

  • Receipt Format Customization: Customize the receipt format to include your business logo, contact information, and other details.

  • Order Management: Manage orders, including separating orders for takeaway and delivery, and printing receipts for each order type.

  • Multi-POS Setup: Configure IP addresses for each POS device and connect them to the same network to allow for seamless data synchronization.

  • Branch-Specific Product Categories: Create specific product categories and assign them to different branches.

  • Data Backup: SilomPOS automatically backs up your data regularly. You can also manually back up your data to ensure you have a copy of your business information.

  • Data Recovery: Restore your data from a backup file if necessary.

  • QR Code Payment: Generate QR codes for each customer to scan and pay using their KBank mobile app.

  • QR Code Payment Confirmation: SilomPOS will automatically confirm the payment status once the customer has scanned the QR code.

This comprehensive overview provides a solid foundation for retail businesses to understand and utilize SilomPOS effectively. Contact SilomPOS support for further guidance and assistance.

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