SilomPOS for Retail Businesses: A Comprehensive Overview
Table of Contents
SilomPOS is a cloud-based point-of-sale (POS) system designed to streamline retail operations and enhance customer engagement. Here’s a detailed overview of the solution, focusing on retail business needs:
What SilomPOS Can Do for Retail Businesses
Inventory Management:
Add Products: Create detailed product records with names, descriptions, prices, SKUs, and images.
Categorize Products: Organize products into categories and subcategories for easy navigation and reporting.
Track Stock Levels: Monitor real-time stock levels for each product.
Set Minimum Stock Levels: Establish minimum stock levels to trigger automatic alerts when stock is running low.
Receive Goods: Record incoming inventory with details like purchase date, vendor, and quantity.
Dispatch Goods: Track outgoing inventory for sales, returns, or transfers.
Adjust Stock: Manually adjust stock levels for damaged goods, returns, or other adjustments.
Step Pricing: Set different prices for different quantities of a product (e.g., bulk discounts).
Barcode Integration: Generate and scan barcodes for products to streamline inventory management and sales.
Weight Machine Integration: Integrate weight machines via barcode to automatically calculate prices for products sold by weight.
Sales Management:
Process Sales: Quickly and easily process sales transactions with multiple payment options.
Manage Discounts and Promotions: Create and apply discounts and promotions to products or customer groups.
Handle Returns: Process returns and refunds efficiently.
Track Sales Data: Monitor sales performance in real-time through the SilomPOS Dashboard app.
Customer Relationship Management (CRM):
Customer Profiles: Create detailed customer profiles with contact information, purchase history, and preferences.
Loyalty Programs: Set up a point-based loyalty program to reward customers for repeat purchases.
Personalized Offers: Send targeted promotions and discounts based on customer data.
Customer Feedback: Collect customer feedback through surveys or other mechanisms.
Reporting and Analytics:
Sales Reports: View detailed sales reports by period, product, category, payment method, and more.
Inventory Reports: Track stock levels, inventory changes, and low-stock alerts.
Customer Reports: Analyze customer demographics, purchase history, and loyalty program data.
Financial Reports: Track revenue, expenses, and profit margins.
Payment Processing:
QR Payment: Accept payments through KBank QR codes.
Credit Card Payment: Process credit card payments through integrated EDC terminals.
Cash: Manage cash transactions with change calculation.
Multi-Device Support:
Multiple POS Devices: Manage multiple POS devices (iPad or Android) with a single account.
Staff Order App: Allow employees to place orders from their mobile devices using the SilomPOS Staff app.
Customer Display: Use the SilomPOS Display app to show order details and promotions on a separate screen for customers.
Benefits of SilomPOS for Retail Businesses:
Increased Efficiency: Automate tasks like inventory management, sales processing, and reporting, freeing up time for other business activities.
Improved Accuracy: Reduce errors in inventory tracking, sales processing, and customer data management.
Enhanced Customer Engagement: Build stronger customer relationships through loyalty programs and personalized offers.
Data-Driven Decisions: Gain valuable insights from detailed reports and analytics to optimize business operations and make informed decisions.
Streamlined Operations: Manage multiple POS devices, staff, and inventory from a single platform.
Features Customers Like:
User-Friendly Interface: SilomPOS is designed with a simple and intuitive interface, making it easy for users of all tech levels to navigate.
Real-Time Data: Customers appreciate the ability to track sales and inventory in real-time, providing them with up-to-date information about their business.
Mobile Access: The SilomPOS Dashboard app allows customers to access sales data and reports on their mobile devices, making it convenient to monitor their business from anywhere.
Integration with Delivery Platforms: The ability to integrate with delivery platforms like Grab, LineMan, and Robinhood is a valuable feature for businesses that offer delivery services.
Cost
Starter+: The most popular plan for retail businesses, offering a comprehensive set of features.
Monthly: 490 THB (excluding VAT)
Yearly: 4,900 THB (excluding VAT)
Smart+: Offers advanced features like table management, staff orders, and QR ordering.
Monthly: 990 THB (excluding VAT)
Yearly: 9,900 THB (excluding VAT)
Additional Fees:
Printer License: 4,900 THB per printer (may be discounted for bundles or promotions).
Kiosk Solution: Pricing varies depending on the kiosk model and features.
SilomPOS Inventory Features:
Detailed Product Records: Create comprehensive product records with names, descriptions, prices, SKUs, barcodes, images, and other relevant information.
Categorization: Organize products into categories and subcategories to make inventory management easier and more efficient.
Real-time Stock Tracking: Monitor stock levels for each product in real-time.
Minimum Stock Alerts: Set minimum stock levels for each product to receive automatic alerts when stock is running low.
Inventory Adjustments: Manually adjust stock levels for damaged goods, returns, or other adjustments.
Step Pricing: Set different prices for different quantities of a product (e.g., bulk discounts).
Barcode Integration: Generate and scan barcodes for products to streamline inventory management and sales.
Weight Machine Integration: Integrate weight machines via barcode to automatically calculate prices for products sold by weight.
Key Reports:
Sales Reports: View detailed sales reports by period, product, category, payment method, and more.
Inventory Reports: Track stock levels, inventory changes, and low-stock alerts.
Customer Reports: Analyze customer demographics, purchase history, and loyalty program data.
Financial Reports: Track revenue, expenses, and profit margins.
Employee Reports: Track employee hours, sales performance, and other relevant data.
Barcode Integration:
Barcode Generation: SilomPOS allows you to generate barcodes for products.
Barcode Scanning: Use a compatible barcode scanner to scan barcodes during sales transactions.
Barcode Management: Manage barcodes for products, including assigning barcodes to specific product variations.
Weight Machine Integration (via Barcode):
Weight Machine Compatibility: SilomPOS integrates with compatible weight machines.
Barcode Scanning: Use a barcode scanner to scan the barcode generated by the weight machine.
Automatic Price Calculation: SilomPOS automatically calculates the price based on the weight scanned and the pre-defined price per unit of weight.
Step Pricing:
Set Step Prices: Define different prices for different quantities of a product (e.g., buy one get one free, bulk discounts).
Automatic Price Calculation: SilomPOS automatically applies the correct step price based on the quantity purchased.
CRM Features:
Customer Profiles: Create detailed customer profiles with contact information, purchase history, and preferences.
Loyalty Programs: Set up a point-based loyalty program to reward customers for repeat purchases.
Personalized Offers: Send targeted promotions and discounts based on customer data.
Customer Feedback: Collect customer feedback through surveys or other mechanisms.
VAT (Value-Added Tax):
VAT Calculation: SilomPOS automatically calculates VAT for products that are subject to VAT.
VAT Reporting: Generate VAT reports to comply with tax regulations.
VAT Settings: Configure VAT settings, such as the VAT rate and VAT-exempt products.
Detailed Setup
1. Hardware:
POS Device:
iOS: iPad (iOS 13 or above) is recommended for stability and feature compatibility.
Android: Android devices (version 7 or above) can be used, but iOS is generally more stable for SilomPOS.
Printer:
SilomPOS-Branded: SilomPOS offers a range of compatible printers with varying features and prices. Consider models with LAN or Bluetooth connectivity for easy setup.
Existing Printers: You can use your own printer if it is compatible with SilomPOS. Check the SilomPOS website or contact their support team for a list of compatible models.
Printer Setup:
Connect: Connect the printer to your POS device via LAN, Bluetooth, or USB.
SilomPOS App Settings: Open the SilomPOS app and go to Settings > Printers.
Select Printer: Choose the connected printer from the list.
Configure Settings: Adjust settings such as paper size, print density, and receipt format.
Test Print: Print a test receipt to ensure the setup is correct.
Cash Drawer:
Compatibility: SilomPOS supports various cash drawer models. Check the SilomPOS website or their sales team for a list of compatible models.
Connection: Connect the cash drawer to your printer using an RJ-11 cable.
SilomPOS App Settings: Go to Settings > Cash Drawer and select the connected cash drawer.
Scanner:
Compatibility: SilomPOS supports various barcode scanners. Check the SilomPOS website or their sales team for a list of compatible models.
Connection: Connect the scanner to your POS device via Bluetooth or USB.
SilomPOS App Settings: Go to Settings > Scanner and select the connected scanner.
Kiosk Solution:
SilomPOS offers a kiosk solution for self-service ordering.
Contact SilomPOS for pricing and configuration details.
2. Software:
SilomPOS App: Download the SilomPOS app from the App Store (iOS) or Google Play Store (Android).
SilomPOS Dashboard: Download the SilomPOS Dashboard app from the App Store (iOS) or Google Play Store (Android) to access sales data and reports on your mobile device.
SilomPOS Display: Download the SilomPOS Display app from the App Store (iOS) to display order details and promotions on a separate screen for customers.
SilomPOS Staff: Download the SilomPOS Staff app from the App Store (iOS) or Google Play Store (Android) to allow employees to place orders from their mobile devices.
SilomPOS Website: Access the SilomPOS website to manage inventory, create products, generate reports, and perform administrative tasks.
3. Setting Up Your Business:
Create Your Account: Sign up for a free SilomPOS account on their website.
Configure Business Settings: Enter your business name, address, contact details, tax settings, and other relevant information.
Create Products and Categories: Add products to your catalog, categorize them, and assign prices.
Connect Hardware: Connect your printer, cash drawer, and barcode scanner to your POS device.
Create Employee Accounts: Set up employee accounts with different roles and permissions.
Configure Payment Methods: Choose the payment methods you want to accept (cash, credit card, QR payment).
Set Up Promotions and Discounts: Create and manage promotions and discounts for your products or customer groups.
4. Using SilomPOS for Retail Businesses:
Quick Service: Suitable for businesses with a fast-paced checkout process, such as convenience stores, food stalls, or kiosks.
Steps:
Scan the product barcode or enter the product manually.
Enter the quantity.
Choose the payment method.
Complete the transaction.
Print the receipt.
SilomPOS Apps
SilomPOS: The main POS app for processing sales, managing inventory, and accessing basic reports.
Silom Dashboard: A mobile app for viewing real-time sales data, inventory reports, and customer data.
Silom Display: A mobile app for displaying order details and promotions on a separate screen for customers.
Silom Staff: A mobile app for employees to place orders directly from their devices.
User Roles:
Owner/Manager: Has full access to all SilomPOS features, including managing inventory, creating products, setting up promotions, and accessing reports.
Cashier: Can process sales, manage payments, and print receipts.
Staff: Can place orders from their mobile devices using the SilomPOS Staff app.
Minimum Spec:
iOS: iPad with iOS 13 or above.
Android: Android device with Android 7 or above.
Login Account:
Use the email address and password you used to create your SilomPOS account.
Online Integration:
Lazada and Shopee: Integration with these platforms is coming soon.
Additional Features
Print Density Settings: Adjust the print density of your receipts to ensure they are clear and legible.
Receipt Format Customization: Customize the receipt format to include your business logo, contact information, and other details.
Order Management: Manage orders, including separating orders for takeaway and delivery, and printing receipts for each order type.
Multi-POS Setup: Configure IP addresses for each POS device and connect them to the same network to allow for seamless data synchronization.
Branch-Specific Product Categories: Create specific product categories and assign them to different branches.
Data Backup: SilomPOS automatically backs up your data regularly. You can also manually back up your data to ensure you have a copy of your business information.
Data Recovery: Restore your data from a backup file if necessary.
QR Code Payment: Generate QR codes for each customer to scan and pay using their KBank mobile app.
QR Code Payment Confirmation: SilomPOS will automatically confirm the payment status once the customer has scanned the QR code.
This comprehensive overview provides a solid foundation for retail businesses to understand and utilize SilomPOS effectively. Contact SilomPOS support for further guidance and assistance.
