Silompos Faq

SilomPOS FAQ

Table of Contents

This knowledge base provides answers to common questions from prospective customers considering SilomPOS.

1. Features and Functionality

1.1. General Capabilities

  • 1.1.1. What are the key features of SilomPOS?

    • Answer: SilomPOS is a cloud-based point-of-sale (POS) system designed to streamline sales, inventory management, and reporting for various businesses. Key features include:

      • Sales Recording: Efficiently record cash, credit card, and PromptPay transactions.

      • Inventory Management: Track stock levels, create product variations (sizes, colors), and manage ingredients with Bill of Materials (BOM).

      • Real-Time Reporting: Access sales data, inventory reports, and staff performance insights on your POS device, mobile app, or web dashboard.

      • Customer Relationship Management (CRM): Build a customer database, track points with a basic loyalty program, and engage customers through LINE Official Account integration.

      • Staff Management: Create staff accounts, set permissions, and track work hours.

      • Multi-Branch Support: Manage multiple branches with centralized inventory and reporting (available in Smart+ and Pro packages).

  • 1.1.2. What type of businesses is SilomPOS best suited for?

    • Answer: SilomPOS is adaptable to various business types, including:

      • Restaurants (Quick Service, Table Service, Fine Dining)

      • Cafes and Bakeries

      • Retail Stores

      • Salons and Spas

      • Service Businesses

  • 1.1.3. Does SilomPOS work offline?

    • Answer: Yes, SilomPOS can operate offline, allowing you to continue recording sales even without an internet connection. Once you’re back online, simply sync your data to update your records. Note: Online payment methods and some features (like the CRM) are not available offline.

  • 1.1.4. Can I manage multiple branches/locations with SilomPOS?

    • Answer: Yes, the Smart+ and Pro packages support multi-branch management. You can track sales, inventory, and staff performance for each location separately, while also accessing consolidated reports for your entire business.

  • 1.1.5. What types of reports and analytics are available?

    • Answer: SilomPOS offers a range of reports to help you analyze your business performance:

      • Sales Summary Reports

      • Sales by Category/Product

      • Stock Reports (Inventory on Hand, Low Stock Alerts)

      • Staff Performance Reports

      • Profit & Loss Reports (availability depends on plan)

1.2. Specific Features

  • 1.2.1. Does SilomPOS have a loyalty program or CRM system?

    • Answer: Yes, SilomPOS includes a basic CRM system in the Starter+ package and higher. You can collect customer data, track purchase history, and implement a simple points-based loyalty program. You can also integrate with your LINE Official Account to engage customers and manage rewards.

  • 1.2.2. Can I accept QR code payments?

    • Answer: Yes, SilomPOS supports QR code payments through integration with KBank. This allows you to accept payments through various Thai banking apps and e-wallets, as well as Alipay and WeChat Pay for international customers.

  • 1.2.3. Does SilomPOS integrate with food delivery platforms?

    • Answer: SilomPOS doesn’t offer direct integration with food delivery platforms. However, you can manually record orders from delivery platforms as “Delivery” sales within the system. Note: SilomPOS is working to improve delivery platform integration in the future.

  • 1.2.4. Can I use a staff order app for table ordering?

    • Answer: Yes, the Smart+ and Pro packages include a dedicated Staff Order app. Your staff can take orders directly at tables using iOS or Android devices, sending orders to the kitchen printer and speeding up service.

  • 1.2.5. Can I split bills?

    • Answer: Yes, the Smart+ and Pro packages offer a split bill function, making it easy to divide payments among customers at the same table.

  • 1.2.6. Does SilomPOS have a kitchen display system?

    • Answer: SilomPOS can send orders to a dedicated kitchen printer, but it doesn’t have a visual kitchen display system (KDS) feature.

  • 1.2.7. Can I customize receipts?

    • Answer: Yes, you can customize your receipts with your logo, store information, and additional messages. Note: The level of customization might vary depending on your SilomPOS package.

  • 1.2.8. Can I manage employee timekeeping and permissions?

    • Answer: Yes, you can create employee accounts with different roles and permissions. This allows you to control which features staff can access, preventing unauthorized changes to your system. You can also track employee work hours for payroll purposes.

2. Pricing and Packages

2.1. Package Options:

  • 2.1.1. What are the different SilomPOS packages (Starter+, Smart+, Pro)?

    • Answer: SilomPOS offers three main packages:

      • Starter+: Ideal for small businesses with one POS device and simple operations. Includes basic POS, inventory, reporting, and CRM Lite features.

      • Smart+: Suitable for restaurants or larger businesses requiring staff order functionality, multi-branch support, and more advanced reporting.

      • Pro: Designed for high-volume businesses with multiple POS devices, extensive inventory, and advanced customization needs.

  • 2.1.2. What are the differences between the packages?

    • Answer: The packages differ primarily in the number of POS devices supported, the availability of advanced features (like Staff Order, multi-branch), and the level of customization options.

2.2. Pricing:

  • 2.2.1. What is the cost of each package (monthly and yearly)?

    • Answer:

      • Starter+: 490 Baht per month or 4,900 Baht per year (VAT excluded).

      • Smart+: 990 Baht per month or 9,900 Baht per year (VAT excluded).

      • Pro: Customise

  • 2.2.2. Are there any discounts or promotions for new customers?

    • Answer: SilomPOS often runs special promotions for new customers, including discounts on yearly plans or free printer registration. Check our website or contact our sales team for current offers.

  • 2.2.3. Are there additional fees for features like QR code payments or staff order apps?

    • Answer: QR code payment setup is free, but requires a yearly SilomPOS plan. The Staff Order app is included in the Smart+ and Pro packages, with no additional fees.

2.3. Payment:

  • 2.3.1. What payment methods are accepted for subscriptions (bank transfer, credit card)?

    • Answer: You can pay for your SilomPOS subscription via bank transfer to our Kasikorn Bank account.

  • 2.3.2. Can I try SilomPOS for free before subscribing?

    • Answer: Yes, you can download the SilomPOS app and try it for free for 5 days. This trial gives you access to most Starter+ features, so you can experience the system before committing to a paid plan.

3. Hardware and Compatibility

3.1. Device Compatibility:

  • 3.1.1. Does SilomPOS work on iOS (iPad/iPhone) and Android devices?

    • Answer: Yes, SilomPOS works on both iOS and Android devices.

  • 3.1.2. What are the minimum system requirements for iOS and Android?

    • Answer:

      • iOS: iOS 13 or higher.

      • Android: Android 7 or higher. For optimal performance, Android 10 or higher is recommended.

3.2. Printer Compatibility:

  • 3.2.1. What printers are compatible with SilomPOS?

    • Answer: SilomPOS is compatible with a range of thermal printers from Epson and Star Micronics.

  • 3.2.2. Can I use my existing printer with SilomPOS?

    • Answer: You might be able to use your existing printer if it’s a compatible model and has the necessary connection options (LAN, Bluetooth, or USB). However, printers not purchased from SilomPOS require a one-time registration fee.

  • 3.2.3. Is there a printer registration fee?

    • Answer: Yes, the registration fee for printers purchased elsewhere is 4,900 Baht. However, we often offer promotions where this fee is waived or discounted.

3.3. Other Hardware:

  • 3.3.1. Do you sell cash drawers, barcode scanners, and other POS hardware?

    • Answer: Yes, SilomPOS offers a selection of POS hardware, including:

      • Cash drawers

      • Barcode scanners

      • Printer stands

      • iPads

  • 3.3.2. What are the prices for the hardware?

    • Answer: Prices for hardware vary by model and specifications. Please contact our sales team or visit our website for a detailed price list. We also offer bundled packages that combine software and hardware at discounted prices.

4. Support and Training

4.1. Technical Support:

  • 4.1.1. What kind of technical support do you offer?

    • Answer: SilomPOS provides technical support via phone, email, and LINE Official account. We aim to respond to inquiries promptly and assist you with any technical issues you encounter.

  • 4.1.2. What are your support hours?

    • Answer: Our support team is available Monday-Friday, 9:00 AM to 6:00 PM. We also offer limited support through our LINE Official account on weekends and public holidays.

  • 4.1.3. How can I contact support (phone, email, LINE)?

4.2. Training:

  • 4.2.1. Do you provide training on how to use SilomPOS?

    • Answer: Yes, we provide training to help you and your staff get familiar with the system.

  • 4.2.2. Is there online training available?

    • Answer: Yes, we have video tutorials and user guides available on our website and YouTube channel.

  • 4.2.3. Do you offer on-site training?

    • Answer: We can arrange on-site training at your location for an additional fee.

  • 4.2.4. How much does training cost?

    • Answer: Online training resources are free. On-site training fees vary depending on location and duration. Please contact our sales team for a quote.

5. Other Questions

5.1. Data Security:

  • 5.1.1. How secure is my data with SilomPOS?

    • Answer: We take data security seriously. Your data is stored on secure cloud servers with regular backups and industry-standard encryption.

  • 5.1.2. Where is my data stored?

    • Answer: Your SilomPOS data is stored on cloud servers within Thailand.

5.2 Backups:

  • 5.2.1. How do I back up my data?

    • Answer: You can manually back up your data through the SilomPOS app: “Settings” -> “Backup & Restore” -> “Backup.”

  • 5.2.2. Are backups automatic?

    • Answer: Note: The frequency and automation of backups are not clearly explained in the chat log.

5.3 Switching from Another POS System:

  • 5.3.1. Can I import my data from another POS system into SilomPOS?

    • Answer: SilomPOS allows you to import product data using a CSV file. However, not all data types can be imported, and the process might require some manual adjustments.

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