SilomPOS Apps: A Detailed Breakdown

Here’s a detailed breakdown of SilomPOS apps, including features, user roles, minimum specs, login accounts, and usage scenarios:

Silompos Platform Apps Explained

SilomPOS app

1. SilomPOS: 

  • Purpose: The core POS app for processing sales, managing inventory, and generating receipts.
  • Functionality:
    • Sales Management: Process sales, handle multiple payment methods (cash, QR code, credit card), apply discounts, and issue refunds.
    • Inventory Management: Add, edit, and delete products, track inventory levels in real-time, set up low stock alerts, make stock adjustments, and view inventory history.
    • Customizable Receipts: Design and customize receipt layouts, including logo, contact information, and additional details.
    • Basic CRM: Store customer information, manage loyalty programs, and send basic promotional messages.
    • Reporting: View basic sales and inventory reports.
    • Employee Management: Create and manage employee accounts with different permissions.
    • Table Management (Smart+): Assign tables, manage seating, and track table turnover (Smart+ package only).
    • BOM (Bill of Materials): Calculate profit and loss for each item and track ingredients used (Starter+ and Smart+ packages only).
    • QR Ordering (Smart+): Generate QR codes for customers to order food and drinks (Smart+ package only).
    • Delivery Order Integration (Smart+): Manage and track delivery orders from various platforms (Smart+ package only).
  • User Role: Cashier, Owner, Manager
  • Minimum Specs:
    • iOS: iOS 13 or above
    • Android: Android 7 or above
  • Login Account: The account used to register the SilomPOS service (typically the owner’s email address).
  • Quick Service Restaurant (QSR) Scenario:
    • Cashier uses the app to process sales, scan barcodes, apply discounts, and generate receipts.
    • Owner or manager uses the app to manage inventory, view sales reports, and track employee performance.
  • Full Service Restaurant Scenario:
    • Cashier uses the app to process sales, scan barcodes, manage tables, and issue bills.
    • Staff uses the Staff Order app to take orders and send them to the kitchen.
    • Owner or manager uses the app to manage inventory, view detailed reports, and track customer loyalty.
Silompos Platform Apps Explained

Silom Dashboard app

  • Purpose: Web-based back office for managing business data remotely.
  • Functionality:
    • Detailed Sales Reports: View comprehensive sales reports by product, category, date range, employee, and payment method.
    • Advanced Inventory Management: Add, edit, and delete products, track inventory levels, adjust stock quantities, set up low stock alerts, and view detailed inventory history.
    • Customer Management: View customer profiles, purchase history, and loyalty program data.
    • Advanced Reporting: Generate various reports, including profit and loss, sales trends, and customer demographics.
    • Employee Management: Create, edit, and manage employee accounts, assign permissions, and track employee performance.
    • QR Code Management (Smart+): Manage QR codes for ordering and payment (Smart+ package only).
    • Delivery Order Management (Smart+): View and track delivery orders from different platforms (Smart+ package only).
    • Multi-Branch Management (Pro): Manage multiple branches, view individual branch data, and control inventory across locations (Pro package only).
  • User Role: Owner, Manager
  • Minimum Specs: Any computer with internet access.
  • Login Account: The account used to register the SilomPOS service (typically the owner’s email address).
  • Quick Service Restaurant (QSR) Scenario:
    • Owner uses the dashboard to view detailed sales reports, manage inventory levels, and track employee performance.
  • Full Service Restaurant Scenario:
    • Manager uses the dashboard to view detailed sales reports, track table turnover, manage staff orders, and analyze customer data.
Silompos Platform Apps Explained

Silom Staff Order app

  • Purpose: App for staff to take orders, manage their tasks, and communicate with the cashier.
  • Functionality:
    • Order Taking: Take orders from customers, including specifying table numbers, quantities, and special requests.
    • Menu Management: View and edit menus, add new items, and update pricing.
    • Table Management (Smart+): Assign tables, manage seating, and track table turnover (Smart+ package only).
    • Order Tracking: View the status of orders and send them to the kitchen.
    • Communication: Communicate with the cashier to confirm orders and payments.
    • Time Tracking: Track work hours and shifts.
  • User Role: Waitstaff, Servers, Bartenders
  • Minimum Specs: iOS 13 or above
  • Login Account: The account created for each staff member by the owner or manager.
  • Quick Service Restaurant (QSR) Scenario:
    • Staff uses the app to take orders, view menu items, and send orders to the kitchen.
  • Full Service Restaurant Scenario:
    • Waitstaff uses the app to take orders, manage tables, and communicate with the cashier.
Silompos Platform Apps Explained

Silom Display app

  • Purpose: Used to display order details and other information to customers.
  • Functionality:
    • Order Display: Shows the customer’s order details, including items, quantities, and prices.
    • Total Amount Due: Displays the total amount due for the order.
    • Payment Options: Shows available payment methods (cash, QR code, credit card).
    • Order Status: Displays the order status, such as “Preparing” or “Ready for Pickup.”
  • User Role: Customer
  • Minimum Specs:
    • iOS: iOS 13 or above
    • Android: Android 7 or above
  • Login Account: No login required.
  • Quick Service Restaurant (QSR) Scenario:
    • Customers can use the app to view their order details and estimated wait time.
  • Full Service Restaurant Scenario:
    • Customers can use the app to view their order details, track the status of their order, and make payments.
Silompos Platform Apps Explained

Silom CRM Lite for LINE Official:

  • Purpose: Basic CRM functionality integrated with LINE Official Account.
  • Functionality:
    • Customer Data Collection: Collect customer information through LINE, such as name, phone number, and email address.
    • Promotional Messaging: Send targeted promotional messages and offers to customers through LINE.
    • Loyalty Program Management: Manage a basic loyalty program, awarding points and redeeming rewards through LINE.
  • User Role: Owner, Manager
  • Minimum Specs: LINE Official Account.
  • Login Account: The LINE Official Account for the business.
  • Quick Service Restaurant (QSR) Scenario:
    • Owner or manager uses the CRM Lite to send promotional messages to customers through LINE, announce new menu items, or offer loyalty program rewards.
  • Full Service Restaurant Scenario:
    • Owner or manager uses the CRM Lite to manage customer data, send birthday greetings, or offer exclusive promotions to loyal customers through LINE.
 

Important Notes:

  • Subscription Plans: The availability of certain features varies depending on the SilomPOS subscription plan (Starter+, Smart+, Pro).
  • App Updates: SilomPOS is constantly updating its apps, so features and functionalities may change.
  • Support: SilomPOS offers support through their call center, LINE official account, or website.
 

This information should help you understand the various apps offered by SilomPOS and how they can be used to manage your retail business effectively.

Silompos Platform Apps Explained

Silom KDS (Coming Soon)

Coming Soon..

You can download from

Apple App Store

Google Play Store

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